What is your return policy?

Your chocolate is shipped in perfect condition and, as described above, we take every precaution to make sure it arrives in perfect condition as well. If it is damaged in transit, we will gladly replace it but cannot refund shipping costs. We cannot accept the return or exchange of chocolate that was received intact. Having said that, if you are unhappy with your order, we hope you will reach out to us. Our products are created for you, and we want to hear if we need to make changes to our product, our shipping methods, or anything else in order to keep you as a happy customer.

How should I store my chocolate?

Best is to keep it between 65 and 70 degrees and in low humidity (less than 55%) and darkness, like a pantry or cupboard. Refrigeration is a good choice as long as you first put it in something else with as little air as possible such as a baggie with the air forced out. Please let it come to room temperature before enjoying it. Hot temperatures as well as big swings in temperature make chocolate “bloom” or go out of temper, meaning the cocoa butter separates from the cocoa solids. When this happens, although there is nothing wrong with the chocolate, it will have chalky whitish/greyish patterns (that’s the cocoa butter) and a different mouthfeel. When stored in ideal conditions, your chocolate can be enjoyed long after you got it, but we like it the most when it’s as fresh as possible.

It refers to the percentage of cacao by weight in the finished chocolate. Because Tangle Chocolate has only two ingredients, you know that our chocolate consists of 70% cacao and 30% sugar.

Do you make other kinds of chocolate besides 70% dark?

Not right now...but what do you think we should make next? Please let us know!

What's the big deal about Tangle Chocolate being freshly made?

Some foods improve with age, such as wine and many cheeses. Others lose some of their taste over time. We find that the flavors in chocolate mellow. Now, this may not concern you, and you may have been perfectly content your whole life with chocolate that arrived in a shop perhaps many months before you purchased it. But we invite you to try our chocolate and see if you notice a difference in the number and quality of distinct flavors straight from the cacao bean that you can taste.

Is Tangle Chocolate single-origin? And what does that mean?

Yes, Tangle Chocolate is single origin. That means that all of the cacao beans used in our chocolate are from the same region. Those cacao trees experience the same soil, weather, altitude and so on that contribute to the distinct flavor of the chocolate. Tangle Chocolate uses cacao beans from a single region of Guatemala, the Cahabón region.

What's the difference between bean-to-bar and craft or artisan chocolate?

These words, along with other ones like "small batch" and "handcrafted," are used in an attempt to differentiate specialty chocolate from large-maker industrial chocolate. However, none of them has a legal definition in the U.S., so their presence on a label doesn't necessarily guarantee anything, which can be confusing and even misleading. Bean-to-bar chocolate means that the maker started with cacao beans, did all of the roasting and refining in house, and ended up with the finished chocolate. That describes Tangle Chocolate. Very large companies technically can be bean-to-bar chocolate makers too, but the term is generally used to describe small chocolate makers like us. The terms “craft” and “artisan” imply that the chocolate was made by a small company with lots of human involvement in the process, whether or not the chocolate is bean to bar...but again, without a legal definition, it's hard for us as consumers to know what "small" is. Industrial chocolate makers have noticed consumer interest in craft products, and some now use words like "craft" and "artisan" on their labels. In addition, while some “craft” or “artisan” chocolate companies are also bean to bar, others buy ready-made chocolate, melt it and perhaps add special touches, and then remold and package it with their label. If you're unsure about a chocolate company's label language, call them and ask any questions you have.

Is your chocolate certified organic?

Not at this time. Although the cacao beans and sugar that we currently use are certified organic, we have chosen not to go through the process to be certified organic as a company. This enables us to keep the door open in the future to using non-certified organic beans that we love. We understand that sometimes a farmer can't meet the costs and administrative duties associated with getting and maintaining organic certification even though their products are up to organic standards.

Is Tangle Chocolate Fair Trade?

No. We are committed to paying more than the Fair Trade price standards and to meeting or surpassing any ethical standards you can think of. We buy our cacao beans from good people who know their many small farmers (average farm size: 2.5 acres) and are super transparent about their practices and finances.

Is Tangle Chocolate vegan?

Yes! The only two ingredients are certified organic cacao beans and certified organic cane sugar.

Is Tangle Chocolate kosher?

Yes! Our chocolate is certified kosher by the Massachusetts Kosher Commission.

Is Tangle Chocolate gluten free?

Yes! There are only two ingredients in our chocolate, organic cocoa beans and organic sugar, both of which are gluten free, so our chocolate is gluten free.

Language of Love

Q: What is your shipping policy?

Warm weather policy starts April 19, 2021: We want you to receive your chocolate in perfect condition and as quickly as possible. In warm weather, we ship on Mondays and Tuesdays (and Wednesday if the destination is close enough to guarantee arrival before the weekend). We add insulation and an ice pack at no charge, and we strongly encourage you to choose an expedited shipping method if your order is traveling outside of New England. We cannot be responsible for chocolate that is heat-damaged when you open it, so please have someone be home when your package is expected to arrive or provide a safe, cool delivery spot. We may need to delay shipment altogether if the weather is too hot here or there, and will notify you if this happens. You will receive an email when your package ships. We do not ship internationally at this time.

Medium closed brown and coral box with a white, green and gold label with leaf pattern and words "Tangle Chocolate". Coral ribbon to pull open box drawer. The box is filled with slivers of dark chocolate with a couple of the slive On a maple table with a white cloth draped behind it.

Medium open brown and coral box with a white, green and gold label with leaf pattern and words "Tangle Chocolate". Box drawer is open and a card has popped out the top that says, "You are adorable!" The box is filled with slivers of dark chocolate with a couple of the slivers to the side of the box. On a maple table with a white cloth draped behind it.

Load image into Gallery viewer, Medium closed brown and coral box with a white, green and gold label with leaf pattern and words "Tangle Chocolate". Coral ribbon to pull open box drawer. The box is filled with slivers of dark chocolate with a couple of the slive On a maple table with a white cloth draped behind it.

Load image into Gallery viewer, Medium open brown and coral box with a white, green and gold label with leaf pattern and words "Tangle Chocolate". Box drawer is open and a card has popped out the top that says, "You are adorable!" The box is filled with slivers of dark chocolate with a couple of the slivers to the side of the box. On a maple table with a white cloth draped behind it.

Regular price $29.90

Unit price per

Flavor

Original

Coffee infused

Personal message

Quantity

Marry the message to chocolate with our medium-sized Language of Love. A generous 2.7 ounces of our handmade 9-calorie fine chocolate slivers and your personal note that emerges as the box is opened. An unforgettable way to keep your mantra right in front of you or to speak to someone special. Choose one of two flavors, either original single-origin Guatemalan chocolate or coffee-infused single-origin Guatemalan chocolate.

Summer shipping info: We want you to receive your chocolate in perfect condition, so we ship on Mondays and Tuesdays (and Wednesday if the destination is close enough to guarantee arrival before the weekend). We add insulation and an ice pack at no charge, and we strongly encourage you to choose an expedited shipping method if your order is traveling outside of New England. We cannot be responsible for chocolate that is heat-damaged when you open it, so please have someone be home when your package is expected to arrive or provide a safe, cool delivery spot.

If you're local, you can pick up all week long or have us deliver to you for $5.

The perfect pause

A friend we hosted for dinner brought us the lovely little box of delectable chocolate thins with its clever pop-up message and we savored it one thin at a time over weeks as instructed--a pause to truly appreciate the lush, rich, guilt-free true-chocolate flavor--each thin is such a satisfying treat, made even better in that it's manufactured locally and sourced ethically! I was so excited to bring out the box and offer a sliver to those who shared a meal with us after we got it--and inspired some to purchase their own. Truly a bite of perfection!

Great Little Gift

The box of Tangle Chocolate with my personal message was very much appreciated by my spouse. It’s a great little gift and I really like being able to pick it up on Suzanne’s front porch when I’m running errands.

Special Treat!!

The fun of opening the well-packed chocolate is such fun. Be sure to keep the box in a cool area to insure the chocolate maintains that special quality. The attention to detail in wrapping and packaging are especially appreciated! Thank you for making such a unique and yummy product.

Celebration of full vaccination

My friend was thrilled with the chocolate. She is well versed in good chocolate and says it's one of the best she has ever tasted. She and another, prior, recipient of your chocolate were delighted with the beautiful packaging, too.

Thank you!
*****

Very clever box - exquisite chocolate.

So, I chose the simple message "I Love You!". I know, really original, right? But my wife got to see this sentiment every time she went in for another sliver. And that was often! So, for dozens of times over the 3rd week of February, she gets a wonderful sensual blissful experience and associate it with me saying "I Love You!". See what I mean by a clever box?

The box lasted maybe a week and a half. She wants a refill now.

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Language of Love

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Language of Love

Regular price $29.90

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