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FAQ

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What is your shipping policy?

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We want you to receive your chocolate in perfect condition and as quickly as possible. Orders received before 9 am on a business day generally ship on that same day, and those received after 9 am ship the next day. We ship standard UPS and USPS. During warm weather, we limit shipping days to Mondays, Tuesdays, and Wednesdays throughout the US, and Thursdays to places close enough to receive shipment by Saturday. That way we make sure that your chocolate isn’t sitting around somewhere hot over the weekend. We may need to delay shipment altogether if the weather is too hot here or there, and will notify you if this happens. You can also choose expedited shipping and/or cold packs and insulation for an extra charge, but we will still practice caution with when we ship out. Please be in touch with us if you have weather concerns when you place your order. You will receive an email when your package ships. We recommend delivery to an address where someone can receive the package at the time of delivery because sitting outside can easily damage the chocolate and we cannot be responsible for that. We do not ship internationally at this time.

What is your return policy?

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Your chocolate is shipped in perfect condition and, as described above, we take every precaution to make sure it arrives in perfect condition as well. If it is damaged in transit, we will gladly replace it but cannot refund shipping costs. We cannot accept the return or exchange of chocolate that was received intact. Having said that, if you are unhappy with your order, we hope you will reach out to us. Our products are created for you, and we want to hear if we need to make changes to our product, our shipping methods, or anything else in order to keep you as a happy customer. 

How should I store my chocolate?

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Best is to keep it between 65 and 70 degrees and in low humidity (less than 55%) and darkness, like a pantry or cupboard. Refrigeration is a risk because any condensation that may occur will damage the chocolate, as water is chocolate’s number one enemy. If you need to refrigerate it, first put it in something else with as little air as possible such as a baggie with the air forced out. Hot temperatures as well as big swings in temperature make chocolate “bloom” or go out of temper, meaning the cocoa butter separates from the cocoa solids. When this happens, although there is nothing wrong with the chocolate, it will have chalky whitish/greyish patterns (that’s the cocoa butter) and a different mouthfeel. When stored in ideal conditions, your chocolate can be enjoyed long after the “best by” date we put on the package, but we like it the most when it’s as fresh as possible. 

What does 70% mean?

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It refers to the percentage of cacao by weight in the finished chocolate. Because Tangle Chocolate has only two ingredients, you know that our chocolate consists of 70% cacao and 30% sugar. 

Do you make other kinds of chocolate besides 70% dark?

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Not right now...but what do you think we should make next? Please let us know!

What’s the big deal about Tangle Chocolate being freshly made?

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Some foods improve with age, such as wine and many cheeses. Others lose some of their taste over time. We find that the flavors in chocolate mellow. Now, this may not concern you, and you may have been perfectly content your whole life with chocolate that arrived in a shop perhaps many months before you purchased it. But we invite you to try our chocolate and see if you notice a difference in the number and quality of distinct flavors straight from the cacao bean that you can taste. 

Is Tangle Chocolate single origin? And what does that mean?

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Yes, Tangle Chocolate is single origin. That means that all of the cacao beans used in our chocolate are from the same region. Those cacao trees experience the same soil, weather, altitude and so on that contribute to the distinct flavor of the chocolate. Tangle Chocolate uses cacao beans from a single region of Guatemala, the Cahabón region.

What's the difference between bean-to-bar and craft or artisan chocolate?

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These words, along with other ones like "small batch" and "handcrafted," are used in an attempt to differentiate specialty chocolate from large-maker industrial chocolate. However, none of them has a legal definition in the U.S., so their presence on a label doesn't necessarily guarantee anything, which can be confusing and even misleading. Bean-to-bar chocolate means that the maker started with cacao beans, did all of the roasting and refining in house, and ended up with the finished chocolate. That describes Tangle Chocolate. Very large companies technically can be bean-to-bar chocolate makers too, but the term is generally used to describe small chocolate makers like us. The terms “craft” and “artisan” imply that the chocolate was made by a small company with lots of human involvement in the process, whether or not the chocolate is bean to bar...but again, without a legal definition, it's hard for us as consumers to know what "small" is.  Industrial chocolate makers have noticed consumer interest in craft products, and some now use words like "craft" and "artisan" on their labels. In addition, while some “craft” or “artisan” chocolate companies are also bean to bar, others buy ready-made chocolate, melt it and perhaps add special touches, and then remold and package it with their label. If you're unsure about a chocolate company's label language, call them and ask any questions you have.


Is your chocolate certified organic?

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Not at this time. Although the cacao beans and sugar that we currently use are certified organic, we have chosen not to go through the process to be certified organic as a company. This enables us to keep the door open in the future to using non-certified organic beans that we love. We understand that sometimes a farmer can't meet the costs and administrative duties associated with getting and maintaining organic certification even though their products are up to organic standards.

Is Tangle Chocolate Fair Trade?

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No. We are committed to paying more than the Fair Trade price standards and to meeting or surpassing any ethical standards you can think of. We buy our cacao beans from good people who know their many small farmers (average farm size: 2.5 acres) and are super transparent about their practices and finances.

Is Tangle Chocolate vegan?

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Yes! The only two ingredients are certified organic cacao beans and certified organic cane sugar.

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