What is your shipping policy?

Warm weather policy starts April 19, 2021: We want you to receive your chocolate in perfect condition and as quickly as possible. In warm weather, we ship on Mondays and Tuesdays (and Wednesday if the destination is close enough to guarantee arrival before the weekend). We add insulation and an ice pack at no charge, and we strongly encourage you to choose an expedited shipping method if your order is traveling outside of New England. We cannot be responsible for chocolate that is heat-damaged when you open it, so please have someone be home when your package is expected to arrive or provide a safe, cool delivery spot. We may need to delay shipment altogether if the weather is too hot here or there, and will notify you if this happens. You will receive an email when your package ships. We do not ship internationally at this time.

What is your return policy?

Your chocolate is shipped in perfect condition and, as described above, we take every precaution to make sure it arrives in perfect condition as well. If it is damaged in transit, we will gladly replace it but cannot refund shipping costs. We cannot accept the return or exchange of chocolate that was received intact. Having said that, if you are unhappy with your order, we hope you will reach out to us. Our products are created for you, and we want to hear if we need to make changes to our product, our shipping methods, or anything else in order to keep you as a happy customer.

How should I store my chocolate?

Best is to keep it between 65 and 70 degrees and in low humidity (less than 55%) and darkness, like a pantry or cupboard. Refrigeration is a good choice as long as you first put it in something else with as little air as possible such as a baggie with the air forced out. Please let it come to room temperature before enjoying it. Hot temperatures as well as big swings in temperature make chocolate “bloom” or go out of temper, meaning the cocoa butter separates from the cocoa solids. When this happens, although there is nothing wrong with the chocolate, it will have chalky whitish/greyish patterns (that’s the cocoa butter) and a different mouthfeel. When stored in ideal conditions, your chocolate can be enjoyed long after you got it, but we like it the most when it’s as fresh as possible.

It refers to the percentage of cacao by weight in the finished chocolate. Because Tangle Chocolate has only two ingredients, you know that our chocolate consists of 70% cacao and 30% sugar.

Do you make other kinds of chocolate besides 70% dark?

Not right now...but what do you think we should make next? Please let us know!

What's the big deal about Tangle Chocolate being freshly made?

Some foods improve with age, such as wine and many cheeses. Others lose some of their taste over time. We find that the flavors in chocolate mellow. Now, this may not concern you, and you may have been perfectly content your whole life with chocolate that arrived in a shop perhaps many months before you purchased it. But we invite you to try our chocolate and see if you notice a difference in the number and quality of distinct flavors straight from the cacao bean that you can taste.

Is Tangle Chocolate single-origin? And what does that mean?

Yes, Tangle Chocolate is single origin. That means that all of the cacao beans used in our chocolate are from the same region. Those cacao trees experience the same soil, weather, altitude and so on that contribute to the distinct flavor of the chocolate. Tangle Chocolate uses cacao beans from a single region of Guatemala, the Cahabón region.

What's the difference between bean-to-bar and craft or artisan chocolate?

These words, along with other ones like "small batch" and "handcrafted," are used in an attempt to differentiate specialty chocolate from large-maker industrial chocolate. However, none of them has a legal definition in the U.S., so their presence on a label doesn't necessarily guarantee anything, which can be confusing and even misleading. Bean-to-bar chocolate means that the maker started with cacao beans, did all of the roasting and refining in house, and ended up with the finished chocolate. That describes Tangle Chocolate. Very large companies technically can be bean-to-bar chocolate makers too, but the term is generally used to describe small chocolate makers like us. The terms “craft” and “artisan” imply that the chocolate was made by a small company with lots of human involvement in the process, whether or not the chocolate is bean to bar...but again, without a legal definition, it's hard for us as consumers to know what "small" is. Industrial chocolate makers have noticed consumer interest in craft products, and some now use words like "craft" and "artisan" on their labels. In addition, while some “craft” or “artisan” chocolate companies are also bean to bar, others buy ready-made chocolate, melt it and perhaps add special touches, and then remold and package it with their label. If you're unsure about a chocolate company's label language, call them and ask any questions you have.

Is your chocolate certified organic?

Not at this time. Although the cacao beans and sugar that we currently use are certified organic, we have chosen not to go through the process to be certified organic as a company. This enables us to keep the door open in the future to using non-certified organic beans that we love. We understand that sometimes a farmer can't meet the costs and administrative duties associated with getting and maintaining organic certification even though their products are up to organic standards.

Is Tangle Chocolate Fair Trade?

No. We are committed to paying more than the Fair Trade price standards and to meeting or surpassing any ethical standards you can think of. We buy our cacao beans from good people who know their many small farmers (average farm size: 2.5 acres) and are super transparent about their practices and finances.

Is Tangle Chocolate vegan?

Yes! The only two ingredients are certified organic cacao beans and certified organic cane sugar.

Is Tangle Chocolate kosher?

Yes! Our chocolate is certified kosher by the Massachusetts Kosher Commission.

Is Tangle Chocolate gluten free?

Yes! There are only two ingredients in our chocolate, organic cocoa beans and organic sugar, both of which are gluten free, so our chocolate is gluten free.

Chocolate News | Tangle Chocolate

Sep 1, 2022

The Life Cycle of a Cacao Pod

Here in Massachusetts, fall is coming, but it's not quite here. What's going on in Guatemala, the home of our delicious cacao? Read to find out about the life cycle of a cacao pod.

Nov 18, 2021

Sweet Birch Herbals and Tangle Chocolate Collaboration

Tangle Chocolate’s best selling Winter in New England gift box is full of products to keep you cozy and healthy and happy through a cold winter. One of the items in the box is Elderberry Syrup, an immune booster, made by local herbalist Hannah Jacobson-Hardy of Sweet Birch Herbals in Ashfield, Massachusetts. Want to know more about it?

Oct 14, 2021

A Different Perspective on Child Labor in West Africa

As you may already know, the chocolate industry has a long and terrible history of using slave labor, including forcing children to work in ways that can harm them. Part of the driving force behind Tangle Chocolate and many other fine chocolate makers is to end such practices. But this issue is more complex and nuanced than it seems at first glance. I recently attended a panel discussion on child labor in west Africa that presented the issue in a cultural context and from the point of view of cacao farmers and the children themselves, and want to share what I learned.

Sep 30, 2021

Women in Chocolate: Alysha Kropf, Ecole Chocolat

For Alysha Kropf of Ecole Chocolat, an online culinary school for all things chocolate, a love of chocolate is in her genes. Read how she went from being "Sticker Girl" as a child, when she helped wrap holiday chocolate confections, to now being the program and marketing director at Ecole and a contributor to making the chocolate industry more sustainable and equitable.

Aug 19, 2021

Women in Chocolate: Lindsay Tarnoff, Laughing Gull Chocolates

Lindsay Tarnoff is founder and chief chocolatier of Laughing Gull Chocolates in Rochester, New York—but she's also a passionate mom and social justice advocate who has found a way to fill all of these roles at the same time.

Jun 3, 2021

CHOCOLATE NEWS ROUNDUP

Frogs and cicadas and chocolate... oh my! There have been some unusual and exciting chocolate news stories lately, from chocolate-covered cicadas to the tracking of deforestation. Here’s a recap of several of the stories that caught our eye here at Tangle Chocolate.

May 27, 2021

THE CHOCOLATE INDUSTRY FOR SOCIAL JUSTICE

This week marked the first anniversary of George Floyd’s murder. One of the countless responses to his death was the formation of the Chocolate Industry for Social Justice, or CISJ. Read about how a group of craft chocolate makers and others are hoping to improve social justice up and down the chocolate supply chain.

May 20, 2021

TANGLE IN THE NEWS!

A recent issue of the Massachusetts Jewish Ledger featured a story about Tangle. Initially, Stacey Dresner wanted to talk to me about the connection between chocolate and Judaism (yes! There is one!), but we ended up having a delightful larger conversation that you can read here.

May 6, 2021

A MOTHER-DAUGHTER COLLAB WITH TANGLE CHOCOLATE

For Mother's Day 2021, we bring you a bio of the mother-daughter duo from Blue Skye Wellness who created "Light," the happy, energizing room spritzer included in Tangle Chocolate's gift box called "Let the Light In." It also contains a box of our premium handmade organic chocolate slivers, a bag of YUP coffee beans, and Amherst Soaps's Tangle Chocolate soap made from our cocoa husks and nibs.

Apr 1, 2021

NEW COLLABORATION WITH AMHERST SOAPS

April 1, 2021. What do soap and chocolate have in common? Normally, not a lot. But Amherst Soaps’s new Tangle Chocolate bar uses the byproducts of our chocolate-making process, cocoa husks and dust, to add an exfoliant, slight natural scent, and beauty to this bar of luxurious soap. It's a perfect collaboration!

Mar 11, 2021

Tangle Chocolate is Certified Kosher!

March 11, 2021 There are some dietary restrictions that are hard to accommodate as a chocolate maker. For example, I’ve not yet found a sugar-free option that I can fully embrace. But Tangle Chocolate works for those who are vegetarian, lactose free, gluten free or vegan—and now also for those who are kosher. Yay! Here's what the process involved.

Feb 25, 2021

LAWSUIT FILED TO PROTECT CHILDREN IN THE CHOCOLATE INDUSTRY

On February 12, 2021, as we in the U.S were preparing to celebrate Valentine’s Day with chocolate in hand, the first-ever class action lawsuit was filed on behalf of some former child slaves against some of the world's largest cocoa companies. These companies are different than Tangle and other craft chocolate companies. Tangle wants consumers to know more so that they factor that human cost into the price of chocolate they buy.

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