What is your shipping policy?

Warm weather policy starts April 19, 2021: We want you to receive your chocolate in perfect condition and as quickly as possible. In warm weather, we ship on Mondays and Tuesdays (and Wednesday if the destination is close enough to guarantee arrival before the weekend). We add insulation and an ice pack at no charge, and we strongly encourage you to choose an expedited shipping method if your order is traveling outside of New England. We cannot be responsible for chocolate that is heat-damaged when you open it, so please have someone be home when your package is expected to arrive or provide a safe, cool delivery spot. We may need to delay shipment altogether if the weather is too hot here or there, and will notify you if this happens. You will receive an email when your package ships. We do not ship internationally at this time.

What is your return policy?

Your chocolate is shipped in perfect condition and, as described above, we take every precaution to make sure it arrives in perfect condition as well. If it is damaged in transit, we will gladly replace it but cannot refund shipping costs. We cannot accept the return or exchange of chocolate that was received intact. Having said that, if you are unhappy with your order, we hope you will reach out to us. Our products are created for you, and we want to hear if we need to make changes to our product, our shipping methods, or anything else in order to keep you as a happy customer.

How should I store my chocolate?

Best is to keep it between 65 and 70 degrees and in low humidity (less than 55%) and darkness, like a pantry or cupboard. Refrigeration is a good choice as long as you first put it in something else with as little air as possible such as a baggie with the air forced out. Please let it come to room temperature before enjoying it. Hot temperatures as well as big swings in temperature make chocolate “bloom” or go out of temper, meaning the cocoa butter separates from the cocoa solids. When this happens, although there is nothing wrong with the chocolate, it will have chalky whitish/greyish patterns (that’s the cocoa butter) and a different mouthfeel. When stored in ideal conditions, your chocolate can be enjoyed long after you got it, but we like it the most when it’s as fresh as possible.

It refers to the percentage of cacao by weight in the finished chocolate. Because Tangle Chocolate has only two ingredients, you know that our chocolate consists of 70% cacao and 30% sugar.

Do you make other kinds of chocolate besides 70% dark?

Not right now...but what do you think we should make next? Please let us know!

What's the big deal about Tangle Chocolate being freshly made?

Some foods improve with age, such as wine and many cheeses. Others lose some of their taste over time. We find that the flavors in chocolate mellow. Now, this may not concern you, and you may have been perfectly content your whole life with chocolate that arrived in a shop perhaps many months before you purchased it. But we invite you to try our chocolate and see if you notice a difference in the number and quality of distinct flavors straight from the cacao bean that you can taste.

Is Tangle Chocolate single-origin? And what does that mean?

Yes, Tangle Chocolate is single origin. That means that all of the cacao beans used in our chocolate are from the same region. Those cacao trees experience the same soil, weather, altitude and so on that contribute to the distinct flavor of the chocolate. Tangle Chocolate uses cacao beans from a single region of Guatemala, the Cahabón region.

What's the difference between bean-to-bar and craft or artisan chocolate?

These words, along with other ones like "small batch" and "handcrafted," are used in an attempt to differentiate specialty chocolate from large-maker industrial chocolate. However, none of them has a legal definition in the U.S., so their presence on a label doesn't necessarily guarantee anything, which can be confusing and even misleading. Bean-to-bar chocolate means that the maker started with cacao beans, did all of the roasting and refining in house, and ended up with the finished chocolate. That describes Tangle Chocolate. Very large companies technically can be bean-to-bar chocolate makers too, but the term is generally used to describe small chocolate makers like us. The terms “craft” and “artisan” imply that the chocolate was made by a small company with lots of human involvement in the process, whether or not the chocolate is bean to bar...but again, without a legal definition, it's hard for us as consumers to know what "small" is. Industrial chocolate makers have noticed consumer interest in craft products, and some now use words like "craft" and "artisan" on their labels. In addition, while some “craft” or “artisan” chocolate companies are also bean to bar, others buy ready-made chocolate, melt it and perhaps add special touches, and then remold and package it with their label. If you're unsure about a chocolate company's label language, call them and ask any questions you have.

Is your chocolate certified organic?

Not at this time. Although the cacao beans and sugar that we currently use are certified organic, we have chosen not to go through the process to be certified organic as a company. This enables us to keep the door open in the future to using non-certified organic beans that we love. We understand that sometimes a farmer can't meet the costs and administrative duties associated with getting and maintaining organic certification even though their products are up to organic standards.

Is Tangle Chocolate Fair Trade?

No. We are committed to paying more than the Fair Trade price standards and to meeting or surpassing any ethical standards you can think of. We buy our cacao beans from good people who know their many small farmers (average farm size: 2.5 acres) and are super transparent about their practices and finances.

Is Tangle Chocolate vegan?

Yes! The only two ingredients are certified organic cacao beans and certified organic cane sugar.

Is Tangle Chocolate kosher?

Yes! Our chocolate is certified kosher by the Massachusetts Kosher Commission.

Is Tangle Chocolate gluten free?

Yes! There are only two ingredients in our chocolate, organic cocoa beans and organic sugar, both of which are gluten free, so our chocolate is gluten free.

Winter In New England

Name: Winter In New England
Brand: Tangle Chocolate
Price: 72.9 USD
Availability: OutOfStock

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Tramp through the silent forest after a snowfall, then snuggle up to a wood stove with some gourmet hot chocolate. It’s time to rest, reflect and renew. These products, all locally made, will help: a 9-ounce tin of shaved Tangle dark chocolate for making the world’s best fine hot chocolate; a 1-ounce box of our chocolate Thins; a beautiful bar of soap that is made with cocoa butter and husks from our cocoa beans; 4 ounces of non-alcoholic elderberry syrup to stave off colds; a pair of slender 6” natural beeswax tapers with wooden holders; an Emily Dickinson poem, “The Snow,” to help put you in the mood; and a mini garland of gold paper birds as a finishing touch. Presented in a gift box with a handwritten note.

Wonderful gifts

This store has beautiful gift boxes. I gave my daughter “Winter in New England” for her birthday and she loved it. Most delicious chocolate.

Unappreciative daughter in-laws!

While the packaging and content were delightful my two daughters-in-laws never said anything!! So I felt badly I spent all that money!

Fabulous Gift for My Fabulous Spouse

Here's what my spouse said: "What a lovely, delicious gift! It was obvious that care and attention were considered in every step of the process of putting it all together. The box was elegantly and simply decorated; the treats inside were top quality, in concert with the main attraction: the smooth, rich chocolate. It's clear that this is all done by someone who knows her product and her audience."

Self-soothing in a box!

Just what we need these days: a surprise assortment of exquisite items designed to delight and relax... sip some hot chocolate by candlelight, perhaps while using the shea butter/beeswax lotion-bar in a warm bath!

Super experience!

One of our dear friend's lost her father and we wanted to send something comforting. We ordered the Winter in New England box. Suzanne was fabulous to work with. She was so very kind and gladly customized the box a bit and added a nice note. She sent it in a very timely fashion. Our friend really loved the packaging and all the goodies inside from the candles to the chocolates and the syrup and lotion. We wanted to send our friend something comforting and this definitely helped. Thank you Tangle Chocolate. Wendy

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Winter In New England

Regular price $72.90

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Winter In New England

Regular price $72.90

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LET US REMIND YOU TO PAUSE, SAVOR, AND BREATHE.

YOUR MAMA LOVES CHOCOLATE TOO!

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