What is your return policy?

Your chocolate is shipped in perfect condition and, as described above, we take every precaution to make sure it arrives in perfect condition as well. If it is damaged in transit, we will gladly replace it but cannot refund shipping costs. We cannot accept the return or exchange of chocolate that was received intact. Having said that, if you are unhappy with your order, we hope you will reach out to us. Our products are created for you, and we want to hear if we need to make changes to our product, our shipping methods, or anything else in order to keep you as a happy customer.

How should I store my chocolate?

Best is to keep it between 65 and 70 degrees and in low humidity (less than 55%) and darkness, like a pantry or cupboard. Refrigeration is a good choice as long as you first put it in something else with as little air as possible such as a baggie with the air forced out. Please let it come to room temperature before enjoying it. Hot temperatures as well as big swings in temperature make chocolate “bloom” or go out of temper, meaning the cocoa butter separates from the cocoa solids. When this happens, although there is nothing wrong with the chocolate, it will have chalky whitish/greyish patterns (that’s the cocoa butter) and a different mouthfeel. When stored in ideal conditions, your chocolate can be enjoyed long after you got it, but we like it the most when it’s as fresh as possible.

It refers to the percentage of cacao by weight in the finished chocolate. Because Tangle Chocolate has only two ingredients, you know that our chocolate consists of 70% cacao and 30% sugar.

Do you make other kinds of chocolate besides 70% dark?

Not right now...but what do you think we should make next? Please let us know!

What's the big deal about Tangle Chocolate being freshly made?

Some foods improve with age, such as wine and many cheeses. Others lose some of their taste over time. We find that the flavors in chocolate mellow. Now, this may not concern you, and you may have been perfectly content your whole life with chocolate that arrived in a shop perhaps many months before you purchased it. But we invite you to try our chocolate and see if you notice a difference in the number and quality of distinct flavors straight from the cacao bean that you can taste.

Is Tangle Chocolate single-origin? And what does that mean?

Yes, Tangle Chocolate is single origin. That means that all of the cacao beans used in our chocolate are from the same region. Those cacao trees experience the same soil, weather, altitude and so on that contribute to the distinct flavor of the chocolate. Tangle Chocolate uses cacao beans from a single region of Guatemala, the Cahabón region.

What's the difference between bean-to-bar and craft or artisan chocolate?

These words, along with other ones like "small batch" and "handcrafted," are used in an attempt to differentiate specialty chocolate from large-maker industrial chocolate. However, none of them has a legal definition in the U.S., so their presence on a label doesn't necessarily guarantee anything, which can be confusing and even misleading. Bean-to-bar chocolate means that the maker started with cacao beans, did all of the roasting and refining in house, and ended up with the finished chocolate. That describes Tangle Chocolate. Very large companies technically can be bean-to-bar chocolate makers too, but the term is generally used to describe small chocolate makers like us. The terms “craft” and “artisan” imply that the chocolate was made by a small company with lots of human involvement in the process, whether or not the chocolate is bean to bar...but again, without a legal definition, it's hard for us as consumers to know what "small" is. Industrial chocolate makers have noticed consumer interest in craft products, and some now use words like "craft" and "artisan" on their labels. In addition, while some “craft” or “artisan” chocolate companies are also bean to bar, others buy ready-made chocolate, melt it and perhaps add special touches, and then remold and package it with their label. If you're unsure about a chocolate company's label language, call them and ask any questions you have.

Is your chocolate certified organic?

Not at this time. Although the cacao beans and sugar that we currently use are certified organic, we have chosen not to go through the process to be certified organic as a company. This enables us to keep the door open in the future to using non-certified organic beans that we love. We understand that sometimes a farmer can't meet the costs and administrative duties associated with getting and maintaining organic certification even though their products are up to organic standards.

Is Tangle Chocolate Fair Trade?

No. We are committed to paying more than the Fair Trade price standards and to meeting or surpassing any ethical standards you can think of. We buy our cacao beans from good people who know their many small farmers (average farm size: 2.5 acres) and are super transparent about their practices and finances.

Is Tangle Chocolate vegan?

Yes! The only two ingredients are certified organic cacao beans and certified organic cane sugar.

Is Tangle Chocolate kosher?

Yes! Our chocolate is certified kosher by the Massachusetts Kosher Commission.

Is Tangle Chocolate gluten free?

Yes! There are only two ingredients in our chocolate, organic cocoa beans and organic sugar, both of which are gluten free, so our chocolate is gluten free.

Act of Kindness

Q: What is your shipping policy?

Warm weather policy starts April 19, 2021: We want you to receive your chocolate in perfect condition and as quickly as possible. In warm weather, we ship on Mondays and Tuesdays (and Wednesday if the destination is close enough to guarantee arrival before the weekend). We add insulation and an ice pack at no charge, and we strongly encourage you to choose an expedited shipping method if your order is traveling outside of New England. We cannot be responsible for chocolate that is heat-damaged when you open it, so please have someone be home when your package is expected to arrive or provide a safe, cool delivery spot. We may need to delay shipment altogether if the weather is too hot here or there, and will notify you if this happens. You will receive an email when your package ships. We do not ship internationally at this time.

Small closed brown box with white and green label with leaves that says Tangle Chocolate. On a maple table with a white cloth draped behind it.

Small open brown box with coral color inside the lid. Filled with slivers of dark chocolate with a couple of the slivers to the side of the box. On a maple table with a white cloth draped behind it.

Load image into Gallery viewer, Small closed brown box with white and green label with leaves that says Tangle Chocolate. On a maple table with a white cloth draped behind it.

Load image into Gallery viewer, Small open brown box with coral color inside the lid. Filled with slivers of dark chocolate with a couple of the slivers to the side of the box. On a maple table with a white cloth draped behind it.

Regular price $9.90

Unit price per

Flavor

Original

Coffee infused

Quantity

Sweet and adorable, our small box is filled with 1 ounce of our handmade fine chocolate slivers. Choose one of two flavors, either original single-origin Guatemalan chocolate or coffee-infused single-origin Guatemalan. The Act of Kindness wants to live on your night table or be slipped into your coat pocket so that you can take a one-minute chocolate vacation whenever and wherever you desire. Get a bunch and give them out to people you love.

Summer shipping info: We want you to receive your chocolate in perfect condition, so we ship on Mondays and Tuesdays (and Wednesday if the destination is close enough to guarantee arrival before the weekend). We add insulation and an ice pack at no charge, and we strongly encourage you to choose an expedited shipping method if your order is traveling outside of New England. We cannot be responsible for chocolate that is heat-damaged when you open it, so please have someone be home when your package is expected to arrive or provide a safe, cool delivery spot.

If you're local, you can pick up all week long or have us deliver to you for $5.

Perfect, Special, Unique

I recently was introduced to Tangle Chocolate and am in awe. I've had a lot of chocolate in my life, and this quickly rose to my very tip-top favorite three. The packaging, the size and texture of each piece and the light-as-a-feather feeling are beautiful. I easily could eat many in a row but I tend to savor these because they are so special and have so much flavor. I purchased two boxes for me and others to give as gifts. The recipients loved them, too.

Tangle chocolates make great gifts

I needed to thank three friends for helping me recently. I sent them each a “Act of Kindness” box from Tangle. Here is how they replied...

“We got it!!! We love it!!!!! Thank you so much! I've been wanting to try her chocolate for a long time now. The packaging is beautiful and the chocolate is delicious!!! What a nice gift! It wasn't necessary but it is very much appreciated! Do you think I've used enough exclamation points?” SI

“Thank you for the chocolates!!! What a surprise! The slivers are delicious! They actually showed up on our anniversary. So thank you!” MF

“But, yesterday I got your delicious gift. Those chocolates were excellent. And I love the packaging!” EL

Ammmaaaazzzzing

This is the perfect little treat. So smooth and melts on your tongue. Simply delicious.

Great gift for sister's birthday!

It was hugely appreciated by a very busy working mom that loves chocolate, but doesn't want to over-indulge in sweets. She loves that just a sliver can satisfy. And it helps make the little box last a long time.

Happiness

I bought three boxes for three friends to cheer them up mid-winter. It warmed my heart to deliver them and then get such thrilled and grateful texts! And of course, I bought one box for us, which warms my heart even further...everyone loves this chocolate!

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Act of Kindness

Regular price $9.90

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